Frequently Asked Questions

Peavanta is based in Waltham, Massachusetts and provides transportation throughout Waltham, Middlesex County and surrounding communities, including Newton, Watertown, Belmont, Lexington, Weston, Woburn and Framingham. Transportation to other cities and locations may also be available when scheduled in advance. Please contact us to confirm availability for your trip.

Complete the Request a Ride form or call us during business hours. A ride is confirmed only after a Peavanta representative contacts you.

No. The form submits a transportation request. Peavanta must contact you before the trip is confirmed.

Advance scheduling is recommended. Same-day service may be available but is not guaranteed.

Recurring transportation may be available for dialysis, therapy, medical appointments, and other regularly scheduled trips.

This may be allowed depending on available seating and the passenger’s needs. Include this information when requesting the ride.

Every trip is confirmed by phone or email before the day. If your plans change, contact us as early as you can so the time can be offered to another passenger. Pickup windows and waiting arrangements are agreed when the trip is confirmed.

Payment arrangements are discussed and agreed when your trip is confirmed. Contact us if you have questions about paying for a trip.

Many insurance plans, including Medicaid and some Medicare plans, cover NEMT services. We recommend checking with your insurance provider to understand your specific coverage. Our team is also available to assist with any necessary processes.

No. Peavanta provides non-emergency transportation only. Call 911 for a medical emergency.